In accordance with the General Data Protection Regulation (“GDPR”) 2018
At Extreme Homecare Oven Cleaning we know how important it is to keep your personal data safe, that’s why we’re committed to making sure that you receive the service you’d expect and that your privacy is protected every step of the way.
In this notice you’ll discover exactly what information we collect from you and how we then use this to deliver our services, as well as your rights.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
So, how do we use your information?
When you buy a product or service through us, we’ll collect some of your personal details, to make sure you have everything you need to make the most of our services. Please rest assured that we’ll only use this for administering your contract and to support the delivery of the services or products you’ve asked for.
We only collect personal information by lawful and fair means, with the knowledge or consent of the individual concerned.
Examples of the types of personal information we usually collect are:
- Telephone number (including mobile)
- Email address
- Social Media profile
- Payment details (Direct Debit, credit/debit card number)
- Details of any additional authorised parties who can manage your requirements on your behalf
The information requested is required to complete the sale of the product or service on offer and forms part of your contract with us. Unless otherwise stated, the information you provide will never be used for any other purpose without your permission.
Keeping and storing your data
We do not store credit or debit card details.
All customer information is stored on our database which is securely accessed, monitored and managed.
We protect personal information with security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.
Some of the data that we collect may be transferred to and stored at a destination outside the European Economic Area ('EEA'), for example some of our IT systems are run on servers hosted in the USA. We take all steps reasonably necessary to ensure that your data is treated in accordance with this privacy notice and applicable privacy laws.
Sharing your data with third parties
We DO NOT sell your Personal Information.
We respect your privacy and that’s why we don’t give your data to any third parties for marketing purposes. However, on occasion we may pass your information to a limited number of third parties for the following reasons:
- To deliver the services you’ve asked for, which might include giving information to members of your family, household, or other people who have an interest in the property, for instance, landlords or letting agents
- For legal or regulatory purposes including fraud prevention
- If we buy or sell any business or company assets
Our Commitment to Children’s Privacy
We do not collect any data whatsoever regarding any child under the age of 18.
Paper records, such as invoices, are filed and stored in our office.
After 6 years all paper files are commercially shredded on site.
Our business carries out periodic checks on records security and there is monitoring of compliance with records management procedures.
Our business endeavours to ensure that the personal data collected is accurate, adequate, relevant and not excessive. We carry out regular reviews to remove any personal data or records that are out of date or no longer relevant.
Your rights matter
If you’d like to see the personal information that we hold about you, you can request a copy any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you wish us to no longer contact you, you can ask us to stop or request that it’s deleted from our systems.
This can be done by e-mailing us at the following address:
Alternatively you can write to us at
Extreme Homecare Oven Cleaning Ltd
Unit 6 Watchmoor Trade Centre
We won’t ever charge you for a copy of your personal data but we may ask you for proof of your identity before we disclose any information. Once we’ve seen this, we’ll send you a copy of the personal data we hold within 30 days.
Changes to our policy