Our Terms and Conditions
Terms that apply to your use of our Website
If you are uncertain about any of the terms of the Agreement, please email us or write to us at the address below (see the 'Contact us' section) and we will respond to your query as soon as we can.
Changes to this agreement
We may from time to time make changes to the terms of the Agreement. Please review the Agreement from time to time to ensure that you are aware of any changes made by us. If you do not agree to such changes, you should not use the Website.
Accessing our website
Access to the Website is permitted on a temporary basis. Access to the Website is dependent upon availability of the World Wide Web and we accept no responsibility for your inability to access the Website arising out of circumstances beyond our reasonable control. We reserve the right to withdraw, disable or amend access to the Website without notice. In addition, we reserve the right to disable your access at any time if, in our opinion, you have failed to comply with any of the provisions of the Agreement.
Reliance on information posted on our Website
Commentary, information and other materials posted on the Website are not intended to constitute professional advice and should not be relied upon in this way.
Permission to use our Website and its content
We (and/or our licensors) own the content, graphics, text, photographs, logos, marks and other contents of the Website (collectively the “Materials”). The Materials are protected by various intellectual property rights including copyright, trademark and database rights.
We expressly reserve all intellectual property rights in the Materials and, other than set out below, no right or licence is granted to you to use any Materials.
You are only permitted to retrieve and display the Materials on a computer screen, store Materials in electronic form on disk (but not on any server or other storage device connected to a network) and print one copy of such Materials for your own personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.
Other than set out above, you may not reproduce, modify, copy, distribute, display, broadcast, transmit or use any of the Materials without prior written permission from us.
Communication between you and us
If you need to contact us about anything relating to the Agreement, you can do so using the details in the "Contact Us" section below. If we need to contact you, we will do so by telephone, email or post to the telephone number, email or postal address provided by you during the order process or during any subsequent correspondence.
Limits on our responsibility to you
We are careful about the content we display on our Website and we try to ensure that the Website is safe to access and use but errors (including inaccuracies and typographical errors) and defects may occur.
Whilst we reserve the right, at any time and in our sole discretion, to correct any errors or omissions, make changes to the features, functionality or content of the Website and to edit or delete documents, information or other content on the Website, the Website is provided without any guarantees, conditions or warranties. As such, we cannot guarantee that the Website is or will be error free, free of viruses or other harmful components or that defects will be corrected.
As far as the law allows, we exclude all statements, terms and warranties that may be implied. We will not, under any circumstances, be responsible for any losses you suffer as a result of using this Website that are not as a direct consequence of our behaviour and that we could not have been expected to foresee. In particular, we will not be responsible for losses related to any business (including profits), loss of data or loss of goodwill, whether these losses are direct, indirect, or for any indirect financial (or monetary) losses.
This does not affect our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or for any other liability which cannot be excluded or limited under applicable law.
Our responsibility to you for each product or service purchased will be as set out in the Additional Terms applicable to the product or service in question.
Your statutory rights are not affected by anything in this Agreement.
Legal compliance and applicable law
You agree to comply with all applicable laws and regulations in England and Wales or (if you live in Scotland) Scotland in connection with your use of the Website and any Materials.
The laws of England and Wales apply to and govern any dispute arising out of or in connection with the Agreement or its subject matter (including non-contractual disputes or claims). All disputes relating to this Agreement or our Website shall be subject to the jurisdiction of the courts of England, Wales or Scotland. You should read the applicable section of the Additional Terms in respect of any dispute arising out of or in connection with the purchase of any product or service.
Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed so that it is compliant with applicable law and the remaining portions shall remain unaltered and in full force and effect. To the extent that anything in or associated with the Website is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any terms of this Agreement shall not be construed as a waiver of the term or the right to enforce it. Our rights under this Agreement shall survive any termination of this Agreement.
Terms that apply to your use of our Services
The contract to carry out work detailed on an Estimate is between the Customer and Extreme Homecare Oven Cleaning: no term hereof shall be enforceable by a third party (as defined in the Contracts (Rights of Third Parties) Act 1999 (under the provisions of the Act).
Any Estimate provided by Extreme Homecare Oven Cleaning prior to the provision of the Service is indicative only and subject to revision if the appliance(s) is not as described. The Estimate, or revised Estimate, will be an offer to carry out the Service(s) at the cost stated. The Customer’s agreement to proceed with the Service(s) constitutes acceptance of that offer and forms a binding legal contract incorporating these Terms of Business.
2. Booking Date
Shall be the date on which Extreme Homecare Oven Cleaning confirms the arrangements, including the cost, date, time and location for the Service(s) to be provided.
3. Cancellation rights
The Customer shall have the right to cancel this contract and this right may be exercised by delivering, or sending by email to the Extreme Homecare Oven Cleaning at any time within fourteen (14) days of the Booking Date. This notice of cancellation will be deemed to have been served as soon as it is posted or, in the case of an email, from the day it has been sent or the next following working day if it is sent at a weekend or bank holiday.
4. Work starting before end of cancellation period
If you authorise Extreme Homecare Oven Cleaning to commence work within fourteen (14) days of the Booking Date, you still have the right to cancel this contract, but you must pay for the value of the Service(s) that is provided up to the point of cancellation, as above.
If the Service(s) has been completed, in full, within fourteen (14) days of the Booking Date, the right to cancel will be lost and the full payment due must be made to Extreme Homecare Oven Cleaning.
The Service(s) will be provided at a location agreed with the customer. Extreme Homecare Oven Cleaning reserves the right to decide, in its sole discretion, upon the suitability of the location and will not be obliged to provide the Service(s) if either the location or the appliance is not safe or suitable. Extreme Homecare Oven Cleaning will not accept any liability for costs or inconvenience incurred by the Customer as a result. If, for any reason, including but not limited to inclement weather, Extreme Homecare Oven Cleaning is unable to carry out the Service(s) at the time, date or location agreed, Extreme Homecare Oven Cleaning will not accept any liability for costs or inconvenience incurred by the Customer as a result. Extreme Homecare Oven Cleaning will make an offer to provide the Service(s) at the Cost agreed at an alternative time and date convenient to both parties.
Extreme Homecare Oven Cleaning undertakes to carry out the Service(s) at the cost agreed with the Customer, subject to paragraph 1 above. The Customer’s authorisation and agreement will be obtained before any further work is carried out that would increase the price agreed. Further work that does not increase the Estimate may be carried out without the requirement for customer authorisation.
6. Replacement parts
Extreme Homecare Oven Cleaning does not carry out repairs, electrical checks or maintenance/servicing to appliances. Extreme Homecare Oven Cleaning may, subject to availability, replace sundry items such as bulbs or seals, which will constitute further work at an additional cost. The Customer’s authorisation and agreement will be obtained before this further work will be carried out.
7. In case of complaint
In the unlikely event that the Customer has cause to complain about the quality of the Service(s) provided, the Customer must produce a copy of the invoice. It is a condition precedent to the customer being able to claim that such paperwork is produced to Extreme Homecare Oven Cleaning. Statutory rights are not affected. It is incumbent on the Customer to keep the invoice and receipt as proof of work carried out. No claim shall be considered by Extreme Homecare Oven Cleaning without the appropriate paperwork.
Any claim made shall be referred to the specialist that provided the Service(s), who has the right to repeat performance: to carry out the Service(s) again.
Any claim relating to the quality of the clean must be registered with Extreme Homecare Oven Cleaning within twenty-four hours of the completion of the Service(s), or on the next working day.
Claims will not be considered valid if they relate to the following:
i. Corrosion or rust (whether or not it was evident before the Service(s) was carried out;
ii. To any pre-existing damage, scratches, marks, deterioration of decals;
iii. To any item referred to on the Disclaimer Form used by Extreme Homecare Oven Cleaning;
iv. Inappropriate aftercare;
v. Wear and tear of the appliance.
Unless other arrangements have been agreed before the Service(s) is carried out, payment is due in full upon completion. Payment may be made by, cash, debit or credit card (where available and may be subject to a card processing fee), Direct Debit or any other method agreed with Extreme Homecare Oven Cleaning. We regret we are unable to process payment by cheque or by American Express.
Any refund must be made by the same means of payment as used to pay for the Service(s).
If you have any concerns or queries about material that appears on our Website or our Services that we offer pleasecontact us. This can be done by e-mailing us at the following address:
Alternatively you can write to us at
Extreme Homecare Oven Cleaning Ltd
Unit 6 Watchmoor Trade Centre